Class Booking Policy
We require advance payment for classes. You can pay online, over the phone or in person - whatever is easiest for you! Advance payment ensures that our classes are guaranteed to run.
Classes are offered on a first-come, first-served basis. Whether you book online or in person, all class registrations are processed through our online portal so we can ensure that everyone gets a fair chance at the awesome class they've got their eye on.
If you need to cancel, please give us at least 48 hours notice. We will gladly give you equal credit towards any other class or products at Spun. We know that 'life happens', so please call us as soon as possible at 905-681-7786 if you think you won’t be able to attend a class you’ve signed up for; you may also leave us a phone messages or send us an email to communicate a cancellation. Please note, however, that credit or refund arrangements need to be discussed over the phone or in person.
Cancellations occurring with less than 48 hours notice are not eligible for a refund or credit. Our classes proceed based on enrolment. Last-minute cancellations have a dire effect on future class offerings, and also prevent us from offering the vacant spot to someone else who may be waiting in the wings.
If you need to miss a class that has more than one session, please let us know as soon as possible. Occasionally there are options for you to attend your missed class next time that class is offered (if the class is not full), and in some cases we may be able to offer a one-on-one appointment (for an additional fee) for you to make-up the class. However, please note that we do not guarantee that you will be able to make-up your class, especially if the class is being taught by a guest instructor.
If Spun ever has to cancel a class, we will contact you as soon as possible to make arrangements for a refund, re-booking, or store credit in the form of a gift certificate. This situation occasionally arises when a class does not reach the minimum number of participants to cover the cost of offering the class (usually three students). Sometimes the class may have to be cancelled because the instructor has fallen ill or has a family emergency. We do our best to ensure all classes run as scheduled, but if a class must be cancelled, please rest assured the resolution will be handled quickly and professionally.